When your workflow grinds to a halt because your laptop has a glitch, your printer isn’t working, or your POS system abruptly shuts down, you’re already running on borrowed time. Blue Tree Technology staffs our IT service desk with qualified technicians that solve your issues, not just pass you from department to department. We respond within minutes of your call to start addressing your concerns quickly and escalate your ticket if we’re not able to provide an immediate solution. Today’s business environment extends beyond the typical 9-to-5, so we provide 24-hour support to help you work your way.
Minimize Downtime with Fast Answers
Our 24-Hour IT Service Desk Gives You:
- Around-the-clock support
- Knowledgeable technicians
- Responses within minutes
- Minimized downtime
Call a Partner, Not a Number
When you call Blue Tree Technology, you won’t have to describe the problem over and over to seven different technicians because we’re already experts in your business. We leverage our in-depth knowledge about your operations, processes and people to isolate and resolve problems in a fraction of the time it would take for an outside company. Reviewing the data from our around-the-clock monitoring gives us an advantage when it comes to diagnosing a computer, server or network issue. When we find the answer, we’re also in position to fix the issue remotely or dispatch a technician for on-site maintenance.
We pride ourselves on courteous, professional service every time you call. Our technicians explain the problem, the resolution and the steps we’re taking in plain English. We don’t distract you with complicated technical terms – we educate you about your systems and help you avoid similar problems in the future. Every step we take serves one goal: to minimize your downtime and get you back to helping your customers. When it seems like nothing is going right, Blue Tree Technology is there.